FAQ
As the traveller, you are supposed to know the official customs regulations of the country where you are travelling to. Customs regulations can be very complex, so be sure to research the laws and requirements of any country that you are travelling to. Customs regulations may not differentiate between your personal items and goods that you are carrying, so pay close attention to any limits that you could exceed if the value of everything you are carrying is combined.
Travellers are required to present copies of receipts for custom duties paid. The equivalent amount will be charged to the senders payment method. In case of no custom duty receipt, the traveller will not be reimbursed for the same.
Please note that Favarr is not responsible for violations of customs regulations conducted by senders or travellers.
We can pay you into a nominated bank account that you set up in your Favarr account.
Here's a video explaining the bank connection process : <>
If you’ve already picked up the item but absolutely can’t travel with it, you can initate an emergency cancel process from the app and return the item to the sender.
Please try to anticipate these situations before accepting the packages, as frequent cancellations will negatively affect your profile.
As the traveller, you are supposed to know the official customs regulations of the country where you are travelling to. Customs regulations can be very complex, so be sure to research the laws and requirements of any country that you are travelling to. Customs regulations may not differentiate between your personal items and goods that you are carrying, so pay close attention to any limits that you could exceed if the value of everything you are carrying is combined.
According to Favarr policies, travellers are required to pay any custom duties as applicable. travellers are required to present copies of receipts for custom duties paid. The equivalent amount will be charged to the senders payment method. In case of no custom duty receipt, the traveller will not be reimbursed for the same.
Please note that Favarr is not responsible for violations of customs regulations conducted by senders or travellers.
As the traveller, you are supposed to know the official laws and regulations of the country where you are travelling to.
The sender will declare the contents and value of the parcel during order creation process. As a best practice, you should inspect the item and ensure you know the contents of the item before you pick it up. If the items seem suspicious or illegal, you can reject the order and report the sender to our support team.
As best practice, do not accept any sealed envelopes or sealed packages. Favarr policy requires the traveller to inspect the item and make sure they are aware of the contents of the package they are accepting.
Please note that Favarr is not responsible for violations of any laws and regulations conducted by senders or travellers.
The sender will declare the contents and value of the parcel during order creation process. As a best practice, you should inspect the item and ensure you know the contents of the item before you pick it up. If the items seem suspicious or illegal, you can reject the order and report the sender to our support team.
Per our community guidelines (hyperlink to code of conduct), your sender/receiver should reply to your messages within 24 hours and contact you at the earliest to coordinate delivery details.
If you are not receiving replies after multiple attempts, please reach out to our Support, so we can intervene on your behalf.
Transacting outside of Favarr violates our Terms of Use. You will not be covered by our platform and payment protections and may be exposed to fraud or scams.
If you're asked to transact outside of Favarr (pay with a bank transfer, wire or cash), you may not receive the product you ordered and fall victim to a scam. Please let us know so we can step in by reporting these users.
As a sender, you are supposed to know the official customs regulations of the country where you are sending your package. Customs regulations can be very complex, so be sure to research the laws and requirements of any country that you are sending an item to. Customs regulations may not differentiate between your personal items and goods that you are sending, so pay close attention to any limits that you could exceed if the value of everything you are sending is combined. travellers are required to present copies of receipts for custom duties paid. The equivalent amount will be charged to your payment method.
Please note that Favarr is not responsible for violations of customs regulations conducted by senders or travellers.
You can only cancel an order before it has been picked up by a traveller.
Items sent via Favarr platform must comply with all laws and regulations and with Favarr policies. Sending illegal, unsafe, or other prohibited items listed on this page is strictly prohibited.
If you send an item in violation of the law or any of our policies, including those listed on this page, we will take corrective actions, as appropriate, including but not limited to, immediately suspending or terminating your account. Sending illegal or unsafe products can also lead to legal action, including civil and criminal penalties.
The following items are prohibited from package delivery :
Dangerous or hazardous items, including:
The above list of prohibited items is not exhaustive. Favarr retains the discretion to prohibit additional items that are not on the above list.
You'll be responsible for the following fees:
This is for the protection of both you and your traveller. To learn more about how we keep the community members safe, please visit our trust and safety page.
Even though we ask for the payment details in advance, your credit card is only charged after the traveller delivers your order and you have confirmed the delivery of the order.
Per our community guidelines (hyperlink to code of conduct), your traveller should reply to your messages within 24 hours and contact you at the earliest to coordinate delivery details.
If you are not receiving replies after multiple attempts, please reach out to our Support, so we can intervene on your behalf.
If your traveller didn’t show up to your confirmed meeting place, try and contact them using the provided phone number to see if there was some confusion and/or to set up an alternate time. If you cannot get in touch with your traveller after multiple attempts, please reach out to our Support so we can intervene on your behalf.
Alternatively, you can also cancel the order via tha app (and your order will go back to the order queue) and please reach out to our Support to report the traveller.
This usually happens when there are not enough travellers heading to your city, or the the item isn’t allowed into your country.
Here are a few things you can do to improve your chances:
As the traveller, you are supposed to know the official customs regulations of the country where you are travelling to. Customs regulations can be very complex, so be sure to research the laws and requirements of any country that you are travelling to. Customs regulations may not differentiate between your personal items and goods that you are carrying, so pay close attention to any limits that you could exceed if the value of everything you are carrying is combined.
Travellers are required to present copies of receipts for custom duties paid. The equivalent amount will be charged to the senders payment method. In case of no custom duty receipt, the traveller will not be reimbursed for the same.
Please note that Favarr is not responsible for violations of customs regulations conducted by senders or travellers.
We can pay you into a nominated bank account that you set up in your Favarr account.
Here's a video explaining the bank connection process : <>
If you’ve already picked up the item but absolutely can’t travel with it, you can initate an emergency cancel process from the app and return the item to the sender.
Please try to anticipate these situations before accepting the packages, as frequent cancellations will negatively affect your profile.
As the traveller, you are supposed to know the official customs regulations of the country where you are travelling to. Customs regulations can be very complex, so be sure to research the laws and requirements of any country that you are travelling to. Customs regulations may not differentiate between your personal items and goods that you are carrying, so pay close attention to any limits that you could exceed if the value of everything you are carrying is combined.
According to Favarr policies, travellers are required to pay any custom duties as applicable. travellers are required to present copies of receipts for custom duties paid. The equivalent amount will be charged to the senders payment method. In case of no custom duty receipt, the traveller will not be reimbursed for the same.
Please note that Favarr is not responsible for violations of customs regulations conducted by senders or travellers.
As the traveller, you are supposed to know the official laws and regulations of the country where you are travelling to.
The sender will declare the contents and value of the parcel during order creation process. As a best practice, you should inspect the item and ensure you know the contents of the item before you pick it up. If the items seem suspicious or illegal, you can reject the order and report the sender to our support team.
As best practice, do not accept any sealed envelopes or sealed packages. Favarr policy requires the traveller to inspect the item and make sure they are aware of the contents of the package they are accepting.
Please note that Favarr is not responsible for violations of any laws and regulations conducted by senders or travellers.
Per our community guidelines (hyperlink to code of conduct), your sender/receiver should reply to your messages within 24 hours and contact you at the earliest to coordinate delivery details.
If you are not receiving replies after multiple attempts, please reach out to our Support, so we can intervene on your behalf.
We can pay you into a nominated bank account that you set up in your Favarr account.
Here's a video explaining the bank connection process : <>
We are so sorry that your payment did not go through. Credit cards can be declined for a number of reasons.
To resolve this issue so you can pay for your order on Favarr, here are a few steps you can take:
If you are getting a payment failed error when trying to pay, we recommend reaching out to your bank or credit card company for more information. Let them know that you are trying to make a purchase so they can allow the transaction to go through. Sometimes, banks do not process your first transaction with an international company unless you authorize it ahead of time. You can call the number on the back of your card and ask your bank to authorize the transaction.
If payment issues persist, please contact Favarr support and we'll be happy to help you.
Favarr pays via direct bank deposit in the local currency of the country in which your bank is located and is connected with Favarr platform. In order to be a traveller, please check here to see if you have a bank account in one of these countries:
Whether you are a sender or a traveller, you'll have to go through the ID verification process.
Here's a video explaining the process : <>
You will be prompted to redo the verification process. Please see tips below on how to successfully pass the identity verification:
Transacting outside of Favarr violates our Terms of Use. You will not be covered by our platform and payment protections and may be exposed to fraud or scams.
If you're asked to transact outside of Favarr (pay with a bank transfer, wire or cash), you may not receive the product you ordered and fall victim to a scam. Please let us know so we can step in by reporting these users.
Favarr does not condone any illegal activity. travellers have full control over what items they choose to take with them. Since they inspect the items before picking them up, they know exactly what is going into their suitcase.
The Favarr platform terms of use require compliance with international flight and airport security regulations as well as with international import/export and customs law. Favarr is a platform that will connect senders and travellers to help get items from other countries. We recommend you research the customs rules of country you are visiting/ordering from in advance.
Any orders that violate our terms of use are promptly flagged and removed so that our community is safe.
Favarr is a peer-to-peer community built on trust. Ratings and reviews are a transparent way to share the experiences you've had with other fellow community members.
As a sender, you can receive and give a review and rating after your order is delivered.
As a traveller, you can receive and give a review and rating after you complete delivery of an order.
Favarr lets people list items they want to send and where they want them to go and then matches them up with people who are already going there.
© Favarr